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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kyle Jackson

Kyle Jackson

November 21, 2024

5  out of  5
rating by Kyle Jackson
"Always a pleasure working with Chip and the team! Donna and Alana are awesome; always helpful, professional and responsive!"
We responded:
"Thanks for the five-star review, Kyle. I'm glad both Donna and Alanda have been helpful when our clients purchase a car from you at Smythe Volvo. That's where I purchased my last Volvo. It's a great dealership!"
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Peter Alfano

November 14, 2024

5  out of  5
rating by Peter Alfano
"Alana, Lisa, and Team at the Ott Agency in Chatham, NJ are fantastic. I had a significant problem relating to an accident that no one could figure out and fix, until Alana and Lisa took it on with a tenacity I rarely see. Great job. Great Team. Great service. Thank you!"
We responded:
"Thank you, Peter. I'm glad Alana was able to figure out and fix the problem you encountered. We certainly appreciate your business! -Chip -Chip"
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Donna Ricca

November 13, 2024

5  out of  5
rating by Donna Ricca
"This past week I needed to complete paperwork and make changes to my account so I could purchase a new car. I had the great fortune of dealing with Donna N. on the phone. She was polite, professional, helpful, and did everything she said she would do in a very timely manner. This was by far the best interaction I have had with this agency. In fact, I had been planning to seek other insurance, since some prior contacts there had felt less than helpful or friendly. But recent interactions with Donna have restored my faith in State Farm and the Chip Ott Agency, so I have decided to stay."
We responded:
"Thank you Donna. We are glad Donna was able to help you out! We appreciate your business. -Chip"
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Sandy DiMarco

October 31, 2024

5  out of  5
rating by Sandy DiMarco
"I had the pleasure today of talking with Donna Naraine about a question I had on my auto insurance. She explained my options clearly and sent me a quote on another possibility. Her professionalism was greatly appreciated. Cassandra DiMarco"
We responded:
"Thank you Sandy! I'm glad Donna was able to help you with your auto insurance policy! -Chip"
Profile photo of mdnayem hossain

mdnayem hossain

October 31, 2024

5  out of  5
rating by mdnayem hossain
"Donna Naraine was amazing."
We responded:
"Thank you! Happy to hear you were very satisfied with your interaction with Donna! -Chip"
Profile photo of mark roddy

mark roddy

October 28, 2024

5  out of  5
rating by mark roddy
"I’ve been a client with Chip Ott’s office for many years and have had nothing but positive interactions with him and his team. Alana, in particular, has helped on some recent matters expeditiously, professionally , and is always friendly."
We responded:
"Thank you, Mark! Appreciate the 5 star review, but, especially, the almost thirty years as a client! -Chip"
Profile photo of David Green

David Green

October 24, 2024

5  out of  5
rating by David Green
"Great pace and expertise with Alana Calafiore at the Chip Ott agency. Very responsive, quick to understand the value of the coverages provided and made our move and thus coverage transition from TX to NJ with no problems at all. Really appreciate her human touch in an industry that is evolving to very automated..."
We responded:
"Thank you, David. I'm glad Alana was able to assist you with your move from Texas to NJ. Wishing you the best in your new location! -Chip"
Profile photo of Robert O'Dell

Robert O'Dell

October 23, 2024

5  out of  5
rating by Robert O'Dell
"I've been a policy holder with this office for over three decades. The service has always been courteous and helpful. Donna was especially helpful with the family auto policy. I'll be keeping them for my insurance needs."
We responded:
"Thank you, Robert for the five-star review! We certainly appreciate it along with your many years as a valued client! "
Profile photo of Lee Chasalow

Lee Chasalow

October 21, 2024

5  out of  5
rating by Lee Chasalow
"The best part about using the Chip Ott State Farm office is always knowing that I will get someone I know and that I know cares on the phone. No AI, no waiting on hold ever. They always take care of my needs and make sure I get the right insurance for the right price."
We responded:
"Thank you, Lee. We certainly appreciate your business over all the years you've been clients!"
Profile photo of Kat Brask

Kat Brask

September 27, 2024

5  out of  5
rating by Kat Brask
"Alana was incredibly helpful setting me up with insurance for my small business. She was very knowledgeable about what I needed for my specific business and made the process easy! I would definitely recommend Alana!"
We responded:
"Thank you, Kat. I'm glad Alana was able to help you with your business needs! -Chip"
Profile photo of Yunguan Shim

Yunguan Shim

September 23, 2024

5  out of  5
rating by Yunguan Shim
"Kind good reception. The staff knows the need of customers very well."
We responded:
"Thank you Yunguan. I'm glad our staff was able to meet your needs! -Chip"
Profile photo of Robert

Robert

September 23, 2024

5  out of  5
rating by Robert
"Outstanding service and team! Donna was the epitome of professionalism. She focused on my needs and made it easy for me to find the perfect policy. Highly recommended."
We responded:
"Thank you, Robert. I'm glad Donna was able to help you with your insurance needs! We certainly appreciate the five-star review! -Chip"
Profile photo of Barbara Morris

Barbara Morris

September 11, 2024

4  out of  5
rating by Barbara Morris
"I’ve used Chip Ott State Farm for years. Always attentive to my needs."
We responded:
"Thank you, Barbara! We appreciate your business as well! We are here if you need us! -Chip"
Profile photo of Kiersten Wilson

Kiersten Wilson

September 11, 2024

5  out of  5
rating by Kiersten Wilson
"In my 30 years as a Chip Ott customer I've had nothing but positive experiences with them. Always helpful, super responsive, and the friendliest employees!"
We responded:
"Thank you, Kiersten! I appreciate your five star rating, your kind words and, of course, your 30+ years as a customer! -Chip"
Profile photo of Michael Sechehay

Michael Sechehay

September 10, 2024

5  out of  5
rating by Michael Sechehay
"We’ve and a tremendous experience with the team since moving here a little over a year ago. They were able to bundle our home and car policies at what we felt was a fair and reasonable rate. They are always kind and extremely quick to respond to any questions or issues that may arise. I highly recommend using them for any and all insurance needs."
We responded:
"Thank you, Michael! It's always nice to hear remarks like this from our relatively new clients. I hope you and your family are enjoying living in town and we look forward to servicing your insurance needs for years to come. -Chip "
Profile photo of Joan Mogelvang

Joan Mogelvang

September 10, 2024

5  out of  5
rating by Joan Mogelvang
"Alana and the entire crew with this agency are so knowledgeable and helpful! They always answer my questions and follow through with any requests I have. I highly recommend Chip Ott State Farm Insurance Company."
We responded:
"Thank you, Joan, for the nice review! I'm glad Alana was able to help you recently. Should you need anything else, just reach out to the office, 24/7!"
Profile photo of Andrew Boles

Andrew Boles

September 7, 2024

5  out of  5
rating by Andrew Boles
"Greatly appreciate Alana Calafiore! She was attentive and very responsive to our request to add a new car and remove an old one. Further, she was very timely with some overall insurance review requests and friendly throughout. Thanks! AndyB."
We responded:
"Andrew. Thanks for the nice words regarding Alana along with your five -star review! We certainly appreciate all your business over the years and look forward helping you with all your insurance needs in the future! -Chip"
Profile photo of Maggie Mi

Maggie Mi

September 4, 2024

5  out of  5
rating by Maggie Mi
"Donna at Chip Ott - State Farm was wonderful. She was very knowledgeable and was able to help with my request quickly. I have been with Chip Ott's State Farm since 2018 and would highly recommend it."
We responded:
"Thank you Maggie. We appreciate the review and I'm glad Donna was able to assist you recently. Thanks again for your years of business! -Chip"
Profile photo of Ida McGrath

Ida McGrath

August 26, 2024

5  out of  5
rating by Ida McGrath
"Alana at Chip Ott - State Farm was wonderful. She was very knowledgeable and was able to help with my request quickly. I would highly recommend State Farm."
We responded:
"Thanks, Ida, for the 5-star review! I'm glad Alana was able to help you. We certainly appreciate your business over the years. -Chip"
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Suz S

August 20, 2024

5  out of  5
rating by Suz S
"Donna is extremely knowledgeable and helpful. I have been with Chip Ott's State Farm office since 1986 and am happy with the car and homeowner policies they offer. Every transaction is seamless. I am a completely satisfied customer."
We responded:
"Thank you for the five-star review! I'm glad Donna was able to assist you recently. We certainly appreciate your business over the last 38 years! -Chip"
Profile photo of Kellie Smith

Kellie Smith

August 14, 2024

5  out of  5
rating by Kellie Smith
"I've worked with Chip Ott's office for years and have always the best service and experience. The team are all extremely efficient and make insurance "easy!""
We responded:
"Thank you, Kellie! We appreciate the nice words and certainly appreciate the many years as a client! I'm glad we are able to make insurance "easy"! -Chip"
Profile photo of Susan Levine

Susan Levine

August 13, 2024

5  out of  5
rating by Susan Levine
"I would like to thank Alana for her assistance recently when we had a leak that caused significant damage. We were particularly stressed because we needed to prepare for an important and long planned family visit to our home. She was very understanding and I believe her interventions helped expedite the claims process and allowed us to be prepared to host safely and comfortably. We have also had occasion to interact with Liz in the past and she is always pleasant and helpful. We've been with Chip Ott for many years and it’s so reassuring to deal with a business and staff we know we can count on!"
We responded:
"Hello, Susan. I'm glad Alana was able to make a stressful situation a bit less stressful. And thank you for the many years as a State Farm client and client of our agency. We certainly appreciate your business. -Chip"
Profile photo of Ali Khan

Ali Khan

August 8, 2024

5  out of  5
rating by Ali Khan
"Working w/ Donna, Chip, and the rest of the team has been such a pleasure, would refer anyone for there insurance needs."
We responded:
"Thank you, Ali for the nice review. We appreciate the kind words and are glad we are able to help you with all of your insurance needs. -Chip"
Profile photo of Kristen

Kristen

July 8, 2024

1  out of  5
rating by Kristen
"I ask that you please remove your response to my review. As a business I was dissatisfied more with your service than with what happened. Additionally, your accusations are false as our dog never bit anyone as outlined in the police report. Please stop posting false information online to make yourself look good to clients searching for you. That is defamatory and I expect your post to be deleted. Additionally, posting client's personal policy information online to encourage them to delete poor posts about your business is shameful and also illegal. A public review is not a space to post personal information and goes against Google's Review Policy. Should you continue to post personal details of my policy online like you have others who have left you a poor review, I will notify Google. Thank you."
We responded:
"I am sorry that you were unhappy with your interaction with our agency. It is certainly not a typical experience of our existing clientele. While we do what we can, certain company decisions are out of my control or that of my staff. "
Profile photo of JCP

JCP

June 12, 2024

1  out of  5
rating by JCP
"I am very disappointed with the service I received from Chip Ott's office on my home damage claim. I have 3 cars and a home policy for the last 30+ years. Never needed to file any claim before but the first time I filed a home damage claim because of snowstorm damage to my roof. Now getting run around, they are finding all excuses not to approve the damage. I hired an independent 3rd party roofing contractor and he submitted all the details damage report by pointing out all the roof damage. This shows the true character of the company. They don't care about the customer and how to stand with the customer and provide the service and customer service commitment. State Farm is trying to find all excuses not to pay for the claim. All they want is to collect the monthly insurance premium. When notified by Chip Ott's office, they just did not want to intervene or take any interest in helping the client. CANCELING MY ALL POLICIES from State Farm. Bad experience after paying a premium for 30 years."
We responded:
"I am sorry you are dissatisfied with your claim experience. As agents, we do not make claim decisions. That said, we did contact a claim manager and made sure that you were properly explained the appeal process. We certainly appreciate your business over the last 30 years. "