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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adam Stepan

April 11, 2025

5  out of  5
rating by Adam Stepan
"Thank you Alana and Chip for your amazing help and service!!"
We responded:
"Thanks, Adam, for the 5-star review. I'm glad Alana was able to provide the service you deserve! -Chip"
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Jeanne Ragonesi

April 9, 2025

5  out of  5
rating by Jeanne Ragonesi
"Been a State Farm customer for many years with Chip Ott's office. Always pleased with the staff"s service, timeliness and knowledge, from my claims experience to my premium reviews. Highly recommend."
We responded:
"Thank you, Jeanne, for the five-star review. We certainly appreciate it along with your 30 plus years as a multi-line client! -Chip"
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Tim Stanford

April 8, 2025

1  out of  5
rating by Tim Stanford
"Had for over 10 years, never had a problem until I actually needed their services. A few things 1. They incorrectly applied the wrong trim of my vehicle to my policy, when I asked them to update it so that the vehicle value reflected the actual VIN/trim of car, it was a lowball offer that was over 10k less than the actual going market value of the car. Took it off and went with another insurer that valued it correctly. 2. After an accident, that State Farm themselves said I was 100% not at fault for, they raised my rates, and when asked why, they could not answer and instead provided a computer generated rate sheet with vague line items like “policy change” and “rate change” that was already reflected on a prior declarations sheet. Even after telling them I want one of my cars off the policy and sending a declaration email, it’s still on my policy and I’ve had to switch agents to get it off. 3. I purchased a new car from a dealer and gave them all my correct insurance information and I was provided a temporary insurance issuance. After 3 weeks, I noticed State Farm never sent a new ID to me or updated my profile. I gave them a call and they had no clue I bought a new car, saying that they had no calls or contact from the dealership. I know for a fact that the dealership would not let me leave the lot without verifying insurance, and with their prior mistakes, I’m inclined to believe State Farm dropped the ball with their internal communications or tasks. They blamed the dealership as expected, and I guess I won’t have any concrete evidence but terrible customer service nonetheless. Avoiding this agency is my recommendation. I never once talked to an actual agent, just representatives who are more paper pushers than anything. As soon as I needed their help it was like pulling teeth. They just want to take your money and send you mail every 6 months. I expect an insurance agency to be able to do simple tasks expected of them for the thousands of dollars I’ve spent over the years. TLDR: Try another insurance company or at least another State Farm local agency. Edit: 1: There was no claim. I noticed the trim of the vehicle was incorrect and I called to correct it. VIN was provided. Rep gave me the new vehicle value - which was still much too low. 2: I was provided a declarations page with my 6 month premium when I added the new vehicle - which had it at 61 a month. Come time for my bill and the total is 89 - 27 and some change more than what I was told I would pay. I asked why but was given the vague answer of “rate change”. I expect to pay the price that I’m given, and not some other higher number that can’t be explained succinctly. 3: The “newly acquired car” policy was not explained to me. If this was in-fact enabled, then wouldn’t your agency be aware of the new car purchase? I have never purchased a car at a dealer in which they don’t notify insurance. Even so, the car was registered to me at the time - which are public records that you have access to. You replied to this review within a few days, but apparently had no clue I purchased a car? The very least your agency can do is call me to confirm or explain. I’m operating under the assumption that an insurance agency can accurately provide me with insurance. Maybe that’s a bit too far fetched these days."
We responded:
"Sorry that you felt the need for the one-star review. I appreciate the opportunity to address your concerns. If there was an issue with the initial evaluation of your vehicle, our claim partners certainly could have and should have addressed the issue assuming they were aware. Next, you were never charged with an at fault accident. Anytime there is a change to a policy, it will indicate a rate change. Lastly, I can assure you, we never received a call from your dealer. Fortunately, your State Farm policy has coverage for a 'newly acquired vehicle'. I have to assume that your dealer knew that. You were never without coverage. I apologize if this was not explained to your understanding. Whatever company you ultimately move your auto policy to, keep in mind, it is the responsibility of the policyholder to notify their insurance company of any policy changes. Good luck in the future and thank you for your previous business. "
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Lynn Buckenmeyer

April 1, 2025

5  out of  5
rating by Lynn Buckenmeyer
"The office has been very responsive to updating policies."
We responded:
"Thank you, Lynn for the five-star review. We appreciate your business! -Chip"
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Al Sofia

March 2, 2025

5  out of  5
rating by Al Sofia
"My wife and I have been clients of Chip Ott's State Farm Agency since 1970. We have been so satisfied with their service and expertise, Chip and his staff handle all our insurance needs, including home owners, automobile, jewelry and umbrella coverage. Every member of the Chip Ott team is friendly, responsive and knowledgable. Generally, all my need are handles with one phone hall. I would recommended Chip to anyone with an insurance need."
We responded:
"Thank you, Al. Hard to believe it's been that long. Time does fly. Thanks again for the five-star review and for the many years as a loyal client. We certainly appreciate your business! Regards, Chip"
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lisa oman

February 20, 2025

5  out of  5
rating by lisa oman
"Alana was super helpful and handled my transfer so quickly and with ease- thank you!"
We responded:
"Hello Lisa, I'm glad Alana was able to make your transfer quick and easy! Thanks for letting us know. -Chip"
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William Cignarella

January 31, 2025

5  out of  5
rating by William Cignarella
"Alana did a great job helping me save on my policy while keeping my coverages the same. So, I switched from my previous insurance provider to this agency. Highly recommend the Chip Ott Agency to anyone looking for coverage!"
We responded:
"Thank you, William. We certainly appreciate the five-star review. I'm glad Alana was able to help you with all your insurance needs! Thanks again and welcome aboard!"
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Robert Montagna

January 31, 2025

5  out of  5
rating by Robert Montagna
"Donna from the Chip Ott Agency was exceptional at helping escalate our claim and getting it resolved. Great customer service and knew exactly what to do to get things done with compassion and professionalism. I highly recommend the Chip Ott Agency and Donna for any Insurance needs."
We responded:
"Thank you, Robert. I'm glad Donna was able to help you resolve the issue you were having with your claim. "
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Deanna Salem

January 21, 2025

5  out of  5
rating by Deanna Salem
"I had an excellent experience working with Donna. She was extremely helpful, professional, and quick to respond to all my questions and concerns. Her assistance made the process so much easier, and I truly appreciated her efficiency and kindness throughout. Highly recommend her for her outstanding service!"
We responded:
"Thank you, Deanna. We appreciate the five-star review! I'm glad Donna was able to assist you and make the process easier. Thanks again for your business! -Chip"
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maureen corcoran

January 14, 2025

5  out of  5
rating by maureen corcoran
"I had a great and helpful conversation with Donna Naraine to manage new billing for my homeowners insurance. Thank you!"
We responded:
"Thank you for the five-star review, Maureen. I'm glad Donna was able to help you with your billing. Thanks again for your business! -Chip"
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Linda Carter

December 27, 2024

5  out of  5
rating by Linda Carter
"I had a lovely conversation with Personal Acct Rep, Donna Naraine, and she efficiently helped me renew my mother's renter's insurance policy for 2025."
We responded:
"Thank you Linda. I'm glad Donna was able to help you with your Mom's policy."
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Simon Lane

December 19, 2024

5  out of  5
rating by Simon Lane
"Great service - fast efficient and courteous"
We responded:
"Thank you, Simon. Appreciate your 5 star review! -Chip"
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Nan Racette

December 16, 2024

5  out of  5
rating by Nan Racette
"Great local agent. I always get a quick response from someone who knows our account. Highly recommended."
We responded:
"Thank you, Nan. Appreciate your review and your business over these ten plus years."
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André Soares

December 12, 2024

5  out of  5
rating by André Soares
"Great team, very responsive and reliable. Highly recommend if you are in the market for insurance and considering State Farm, do reach out to these guys. Amanda, Donna and Elizabeth are great!"
We responded:
"Thank you, Andre, for the 5-star review and recommending us to those looking to consider State Farm for all their insurance needs!"
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John Thaler

December 9, 2024

5  out of  5
rating by John Thaler
"Donna was awesome this morning when I called to set up insurance for a new car purchase. She provided suggestions, knew exactly what I needed and provided the information in a very timely manner. Thank you Donna!!"
We responded:
"Thank you, John. I'm glad Donna was able to assist you with your added car. We certainly appreciate your thirty plus years as a client of our agency! Thanks again!!"
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Lam Gar

December 6, 2024

5  out of  5
rating by Lam Gar
"I called my State farm Ins agent, Chip Ott on Main Street Chatham, this morning, Friday, for a COI for a rental apt. The call was answered by Donna in the first ring and she asked I provide the rental address and address of party requesting the COI. I responded with the info at 116 Pm and I found her email with the COI at 136pm. Impressed at the efficiency, I would highly recommend you speak to them when you are looking for any insurance product."
We responded:
"Thank you for the five-star review. I'm glad Donna was able to assist you so quickly. -Chip"
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Kyle Jackson

November 21, 2024

5  out of  5
rating by Kyle Jackson
"Always a pleasure working with Chip and the team! Donna and Alana are awesome; always helpful, professional and responsive!"
We responded:
"Thanks for the five-star review, Kyle. I'm glad both Donna and Alanda have been helpful when our clients purchase a car from you at Smythe Volvo. That's where I purchased my last Volvo. It's a great dealership!"
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Peter Alfano

November 14, 2024

5  out of  5
rating by Peter Alfano
"Alana, Lisa, and Team at the Ott Agency in Chatham, NJ are fantastic. I had a significant problem relating to an accident that no one could figure out and fix, until Alana and Lisa took it on with a tenacity I rarely see. Great job. Great Team. Great service. Thank you!"
We responded:
"Thank you, Peter. I'm glad Alana was able to figure out and fix the problem you encountered. We certainly appreciate your business! -Chip -Chip"
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Donna Ricca

November 13, 2024

5  out of  5
rating by Donna Ricca
"This past week I needed to complete paperwork and make changes to my account so I could purchase a new car. I had the great fortune of dealing with Donna N. on the phone. She was polite, professional, helpful, and did everything she said she would do in a very timely manner. This was by far the best interaction I have had with this agency. In fact, I had been planning to seek other insurance, since some prior contacts there had felt less than helpful or friendly. But recent interactions with Donna have restored my faith in State Farm and the Chip Ott Agency, so I have decided to stay."
We responded:
"Thank you Donna. We are glad Donna was able to help you out! We appreciate your business. -Chip"
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Sandy DiMarco

October 31, 2024

5  out of  5
rating by Sandy DiMarco
"I had the pleasure today of talking with Donna Naraine about a question I had on my auto insurance. She explained my options clearly and sent me a quote on another possibility. Her professionalism was greatly appreciated. Cassandra DiMarco"
We responded:
"Thank you Sandy! I'm glad Donna was able to help you with your auto insurance policy! -Chip"
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mdnayem hossain

October 31, 2024

5  out of  5
rating by mdnayem hossain
"Donna Naraine was amazing."
We responded:
"Thank you! Happy to hear you were very satisfied with your interaction with Donna! -Chip"
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mark roddy

October 28, 2024

5  out of  5
rating by mark roddy
"I’ve been a client with Chip Ott’s office for many years and have had nothing but positive interactions with him and his team. Alana, in particular, has helped on some recent matters expeditiously, professionally , and is always friendly."
We responded:
"Thank you, Mark! Appreciate the 5 star review, but, especially, the almost thirty years as a client! -Chip"
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David Green

October 24, 2024

5  out of  5
rating by David Green
"Great pace and expertise with Alana Calafiore at the Chip Ott agency. Very responsive, quick to understand the value of the coverages provided and made our move and thus coverage transition from TX to NJ with no problems at all. Really appreciate her human touch in an industry that is evolving to very automated..."
We responded:
"Thank you, David. I'm glad Alana was able to assist you with your move from Texas to NJ. Wishing you the best in your new location! -Chip"
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Robert O'Dell

October 23, 2024

5  out of  5
rating by Robert O'Dell
"I've been a policy holder with this office for over three decades. The service has always been courteous and helpful. Donna was especially helpful with the family auto policy. I'll be keeping them for my insurance needs."
We responded:
"Thank you, Robert for the five-star review! We certainly appreciate it along with your many years as a valued client! "
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Lee Chasalow

October 21, 2024

5  out of  5
rating by Lee Chasalow
"The best part about using the Chip Ott State Farm office is always knowing that I will get someone I know and that I know cares on the phone. No AI, no waiting on hold ever. They always take care of my needs and make sure I get the right insurance for the right price."
We responded:
"Thank you, Lee. We certainly appreciate your business over all the years you've been clients!"